We may collect your Personal Data when you engage us for any of our Services, whether in writing, orally or through our Platform. We may also collect Personal Data to comply with any Services that you request for, to correspond with you and/or where you submit your Personal Data to us for any other reason (whether voluntary or otherwise).
We may automatically collect your Personal Data when you interact with us (e.g. via the use of our Platform or through electronic communications). For more information on cookies, please refer to Section I below.
We may collect your Personal Data from third parties (e.g. your employer while setting up a sentry or responder account for you or regulatory authorities for the purpose of verifying your license to provide security services) for the purposes of providing our Services, including Personal Data in publicly available sources.
Where your Personal Data is collected from third parties, we will only use such Personal Data where you have provided your consent to the third party which would also cover our processing of your Personal Data or where otherwise permitted to do so by applicable law.
Providing services and features
Your Personal Data may be used to provide, personalise, maintain and improve our Services. This includes using your Personal Data to:
Safety and security
Your Personal Data may be used to ensure the safety and security of our Services and all users. This includes using your Personal Data to:
Your Personal Data may be used to resolve user support issues:
Research and development and security
Your Personal Data may be used for research, analysis and development of our Services and Platform. This allows us to, amongst others, understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services and Platform.
Your Personal Data may be used to investigate and resolve claims or disputes, or as allowed or required by applicable law. Your Personal Data may be used when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
Marketing and promotions
Your Personal Data may be used for us to communicate marketing materials to you by email, push notification, telephone calls, short message services.
Mergers and acquisitions
Your Personal Data may be used in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
The right to be informed of and request access to the Personal Data that we process about you. This will enable you to check what Personal Data we are processing and whether the processing is lawful.
We will respond to your access request as soon as reasonably possible. Should we not be able to respond to your access request within 30 days after receiving your access request, we will inform you in writing via email within 30 days of the time by which we will be able to respond to your request.
The right to request that we amend or update your Personal Data where it is inaccurate or incomplete. While we shall make a reasonable effort to ensure that the Personal Data we collect is accurate and complete, you are responsible for ensuring the accuracy of the Personal Data that you provide to us directly.
We will respond to your correction request as soon as reasonably possible. Should we not be able to perform the correction request within 30 days after receiving your request, we will inform you in writing via email on the time by which we will be able to perform your correction request.
The right to withdraw your consent at any time, where consent is the legal basis of the processing of your Personal Data. Depending on the nature and scope of your request, we may not be in a position to continue performing our obligations in the course of providing our Services to you.
The right to request that we erase Personal Data concerning you without undue delay.
The right to request that we restrict the processing of your Personal Data in certain circumstances such as where the accuracy of your personal data is consented to enable us to verify the accuracy of your Personal Data.
The right to object to your Personal Data being processed by us for direct marketing purposes, or to, at any time, object to us processing your Personal Data on grounds relating to your particular situation.
The right to request a copy of your Personal Data in electronic format and the right to transmit that Personal Data for use in another party’s service.
The right to not be subject to a decision based solely on automated decision-making where the decision would have a legal effect on you or produce a similarly significant effect.